Why am I getting "System error" on my Mac?

Before troubleshooting, please make sure:

  • You are connected to the internet via WiFi or LAN
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
  1. Turn Hotspot Shield ON
  2. Switch wifi ON and OFF
  3. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, click Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • In the app, turn Hotspot Shield ON
  4. Connect to a different network (for example, if you were connected to WiFi, try connecting to LAN or another Wi-Fi)
  5. Open Hotspot Shield > Turn Hotspot Shield ON