Why am I getting "System error" (Mac)

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or LAN
  • A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
  1. Turn Hotspot Shield Protection ON
  2. Switch wifi ON and OFF
  3. Reinstall Hotspot Shield Profile
    • In the Hotspot Shield app, click Settings > Re-install Profile
    • Follow the onscreen instructions to install a new profile
    • In the app, turn Protection ON
  4. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to LAN or another Wi-Fi)
  5. Open Hotspot Shield > Turn Protection ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > help from app and provide a description of the issue and a screenshot (If applicable)