Please first verify the following:
- You are connected to the internet via Wi-Fi or mobile data network and can access the Internet
- You are signed in to your Elite account
- Click the button to start the connection
- Try selecting a different Virtual Location to see if this issue is with one specific Virtual Location or all of them
- Disconnect Hotspot Shield for few seconds then reconnect (This will allow the app to look for the best server to help you connect)
If you are having issues connecting to a specific Virtual Location while signed in and able to connect to other ones, please notify our support team.