Issue: I'm a paid Premium user, but my iOS application thinks I need to pay again. I already purchased a subscription on the App Store on my Mac.
Why This Happens: Sometimes the iOS app needs to be reconnected with your purchase so that all your premium features are available. This is done by using the app's Restore Purchases feature.
How to Restore Your Premium Subscription from the App Store
Before restoring your purchase, please make sure of the following:
- You are signed in with the Apple ID that you used to purchase Hotspot Shield.
- You have the latest version of Hotspot Shield that's currently available in the iOS App Store.
- Sign in to your Premium account in the Hotspot Shield app.
If you see Account Basic, please continue with the steps below to restore your purchase
To restore a purchased Premium subscription:
- Please make sure you are signed in to the App Store using the Apple ID that you used to purchase Premium.
- Check your purchase history to make sure it wasn't purchased under another Apple ID.
- In the Hotspot Shield app, tap the Account Tab