Issue: I would like a refund for my Hotspot Shield Premium subscription which was purchased through the Apple App Store on my Mac device. How can I be reimbursed?
Refunding subscriptions bought on my Mac device
Please note that because you subscribed to your Premium account through the App Store, Apple's policy requires that you cancel and request a refund through them only.
Please make sure you have canceled auto-renewal on your Premium subscription through the App store before requesting a refund.
- Visit https://reportaproblem.apple.com/
- Sign in using the same Apple ID you used to purchase your Premium subscription
- Select the appropriate options on your screen
- Tap Submit.