What do I need to do to get a refund from Apple?

Issue: I would like a refund for my Hotspot Shield Premium subscription which was purchased through the Apple App Store on my Mac device.  How can I be reimbursed? 

(Didn't pay through Apple? Click here.)

Refunding subscriptions bought on my Mac device

Please note that because you subscribed to your Premium account through the App Store, Apple's policy requires that you cancel and request a refund through them only.

Please make sure you have canceled auto-renewal on your Premium subscription through the App store before requesting a refund.

  1. Visit https://reportaproblem.apple.com/
  2. Sign in using the same Apple ID you used to purchase your Premium subscription
  3. Select the appropriate options on your screen
  4. Tap Submit.