Why can't I link another device to my account?

If you are having trouble linking your device to your account, please do the following:

  1. Log into your account
  2. Click on the product that you want to link.  For example select Hotspot Shield.
  3. Check if the maximum number of devices are already linked to your account (max 5 devices). To remove a device:
    a. Click on Unlink next to the device you wish to unlink from your account. If successful, the link should change to Unlinked.
  4. If there are available spots but you can't link another device, contact our support team.