Why can't I link another device to my account?

If you are having trouble linking your device to your account, please do the following:

  1. Log into your account
  2. Click on the product that you want to link.  For example select Hotspot Shield.
    HSS_Linked_Devices.png
  3. Check if the maximum number of devices are already linked to your account (5 max devices). To remove a device:
    a. Click on Unlink next to the device you wish to unlink from your account. If successful, the link should change to Unlinked.
    Linked_Devices.png
  4. If there are empty slots but can't link another device, contact our support team.