How do I turn off payment auto-renewal/cancel my subscription for Windows?

Cancel payments made with Google Play, iTunes, PayPal, and credit cards.

Depending on how you paid for your subscription, please follow the instructions for the following payment methods:

If you have any questions or need help canceling your subscription, let us know by submitting a request.


Credit card or PayPal 

With this payment method, you can cancel easily from your account page. If you would like to cancel your Premium subscription, follow these steps:

  1. Sign in to your Dashboard
  2. Select the Account Info tab.
  3. Click on the Cancel plan option at the bottom of the Membership section.
    Account_Page.PNG
  4. Please tell us why you chose to cancel. Note: If you choose "Other reason", please describe the reason why you are canceling your subscription in the displayed box. Then select Cancel Plan.
    Survey_Cancel_Plan.png
  5. Cancel your subscription by clicking on "Confirm cancelation".
    Are_you_sure_Cancel_Plan.png

Your subscription has now been canceled.
Your_subscription_has_been_canceled.png
Once you have canceled your Payment auto-renewal, your account will stay active until the current subscription expires. After that, you won't get charged.