I can't connect (Windows)

If Hotspot Shield cannot connect at all, please follow these steps:

  1. Press the Windows + R keys at the same time to open the Run box
  2. Copy this path "C:\Program Files (x86)\Hotspot Shield\config\" and paste it into the Run box and press Enter
  3. Delete the "sd-info-direct.cfg (x64)" or "sd-info-direct.cfg (x32)" files
  4. Restart and connect to Hotspot Shield 


Have more questions? Submit a request