I can't connect

If Hotspot Shield cannot connect at all, please follow these steps:

  1. While Hotspot Shield is trying to connect...
  2. Open the following link in your browser: "" (without quotes)
  3. You will see: Description and Value
  4. Please select the following: “TAPHSS only”
  5. Click Save, launch and connect Hotspot Shield

NOTE: Hotspot Shield's Kill Switch feature will be disabled when the TAPHSS driver is used.

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