*Note: These instructions only apply if you downloaded Hotspot Shield from https://www.hotspotshield.com. These instructions do not apply to the version of Hotspot Shield VPN downloaded from the Microsoft Store.
If you’re trying to connect to Hotspot Shield and receive this error message: “Something went wrong,” follow the steps below:
Step 1: Start Hotspot Shield manually
- Open “Services”
- Find Hotspot Shield
- Right click and select “Start”
If Hotspot Shield is already in “Running” status, uninstall and then reinstall the app and try connecting again