System error: Something went wrong

In case you are getting the "Something went wrong" error message when trying to connect to Hotspot Shield, please follow these steps:

  1. Open the Task Manager (press Ctrl+Alt+Delete keys together)
  2. Click on the Details Tab
  3. In the “name” column, locate “cmw_srv.exe”
  4. Click “End task” at the bottom right corner of the screen
  5. You will see a confirmation message pop up
  6. Click “End process,” which will reestablish your connection
  7. Your app should now be connected
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