Cancel subscription (Google Play or Credit card)

If you purchased your Premium subscription via Google Play, you can cancel the auto-renewal by following these steps:

  • On Android, open the Google Play Store, then tap Menu > Subscriptions
  • On a computer, go to play.google.com, then in the left menu click My subscriptions
  • Search for the Hotspot Shield app and select it
  • Tap Cancel subscription
  • Follow the onscreen instructions

 

If you purchased your Premium subscription using your Credit Card through the application, you can cancel the auto-renewal through your online Dashboard:

  1. Sign in to your Dashboard
  2. In the Account section next to Premium Subscription click on Details 
  3. Click Cancel next to the subscription you wish to cancel 
  4. Choose one of the options. Note: If you choose Other reason, please describe the reason why you are cancelling your subscription in the displayed box 
  5. Click on Cancel Subscription 

 

Once you have cancelled your Payment auto-renewal, your account will stay active until the current subscription expires. After that, you won't get charged.

Have more questions? Submit a request