Why can't I connect to the Internet when VPN is on?
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*Issue: I can't connect to the internet after I turn on Hotspot Shield on my iPad, iPhone, or iOS device.*
Before troubleshooting, please make sure:
You are connected to the internet via WiFi or mobile data network
Your device is not jailbroken
You have no other VPN connected. Please go to your iPhone Settings > General > VPN and delete any other VPN profiles by selecting the "i" button next to the VPN. This includes VPNs under a Personal VPN. These profiles can be reinstalled when you start the VPN.
To isolate the cause, please try to connect on WiFi and Cellular
- Connection issues on WiFi - Connection issues on Cellular
You are running iOS 14 or above
Please make sure your app is updated on your device
If all the above has not helped please follow this guide from Apple for resetting your Network.