Why can't I access iTV player on iOS?

Before we troubleshoot, let's make sure the following is true:

• Your Premium payment is restored (To restore purchase, please check our Restore Purchase article in Payment/Subscription section)

• You are signed in to your Premium account

• Hotspot Shield is connected and VPN icon appears on the top in the status bar

• You have the latest version of the app (some older versions will have trouble connecting to our new servers)

To troubleshoot:

1. Disconnect Hotspot Shield

2. Clear your browser's cookies and cache: Chrome  |  Firefox  | Safari

3. Connect Hotspot Shield

4. Restart the browser

5. Go to iTV Player

If that does not work:

1. Open Settings, swipe down and tap on Privacy.

2. At the top, tap Location Services.

3. Tap the toggle next to Location Services.

4. Tap Turn Off to turn off Location Services for all apps.

5. Go to iTV Player