Why can’t I connect with a specific Virtual Location on my Android device?
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Before troubleshooting, please make sure:
To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
If you cannot connect to a virtual location, turn off Hotspot Shield and access your favorite site in your browser to verify that you have an Internet connection.
*Check if you’re signed in to your Premium account. To do this, open the app, select the icon on the lower right-hand side of the screen and check that you are logged in and it's a premium account.*
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If the above has been verified, check the following:
Change the virtual location to check if this issue is with one virtual location or all virtual locations